I don't think anyone would say the way PayPal handles things is the right way, including the clarity of their communications. I just saw the story highlighting

I don't think anyone would say the way PayPal handles things is the right way, including the clarity of their communications. I just saw the story highlighting that you probably should have a better relationship with your financial institutions in general. In this case the fear of dealing with PayPal lead the author of the link to do what would have been the right thing no matter who they were dealing with.