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I was actually talking about finding a balance between the community edition and an enterprise edition (see Nginx plus for example). As far as I would be conce

I was actually talking about finding a balance between the community edition and an enterprise edition (see Nginx plus for example). As far as I would be concerned, Forums should be open to everyone (paid and non-paid) customers and support provided by the community for the community. Paid support could be additional add-ons in the forms of email and phone support with varying level of responsiveness (a-la-SLA).

sogen 13y ago
seconded, take Red Hat, Basecamp, Salesforce or CiviCRM as varying examples.
- j_s 13y ago
  Different companies do get it right to varying degrees. Can you link to any specific incident where one of these companies resolved an issue with the open source aspect of their product that left a disgruntled user more 'gruntled'?
  - sogen 13y ago
    Paid Memberships Pro offers basic support freely, and bigger issues are only available to members.
j_s 13y ago
FWIW, it's usually pretty easy to find examples of people complaining when companies split up their functionality, especially when they are moving the other way (from open source to commercial): We should ditch NGINX (http://www.hipyoungstartup.com/2013/11/we-should-ditch-nginx/ http://www.hipyoungstartup.com/2013/11/we-should-ditch-nginx... ) discussion: https://news.ycombinator.com/item?id=6799029 https://news.ycombinator.com/item?id=6799029
- adambenayoun 13y ago
  People will always complain - that doesn't mean the company aren't successful at what they're doing. I've been using nginx for a very long time and started when their docs were in russian and hardly translated into english - I applaud them for doing that step and creating nginx plus - I suspect that in the future I will need/want to pay them a license fee. If my company is creating lot of value and part of that value is enabled by software I use - I think it's only natural that I pay back some of the proceeds to support the software I use, especially if in the process I'm getting more features and better support.

sogen 13y ago

seconded, take Red Hat, Basecamp, Salesforce or CiviCRM as varying examples.

j_s 13y ago
Different companies do get it right to varying degrees. Can you link to any specific incident where one of these companies resolved an issue with the open source aspect of their product that left a disgruntled user more 'gruntled'?
- sogen 13y ago
  Paid Memberships Pro offers basic support freely, and bigger issues are only available to members.

j_s 13y ago

FWIW, it's usually pretty easy to find examples of people complaining when companies split up their functionality, especially when they are moving the other way (from open source to commercial): We should ditch NGINX (http://www.hipyoungstartup.com/2013/11/we-should-ditch-nginx/ http://www.hipyoungstartup.com/2013/11/we-should-ditch-nginx... ) discussion: https://news.ycombinator.com/item?id=6799029 https://news.ycombinator.com/item?id=6799029

adambenayoun 13y ago
People will always complain - that doesn't mean the company aren't successful at what they're doing. I've been using nginx for a very long time and started when their docs were in russian and hardly translated into english - I applaud them for doing that step and creating nginx plus - I suspect that in the future I will need/want to pay them a license fee. If my company is creating lot of value and part of that value is enabled by software I use - I think it's only natural that I pay back some of the proceeds to support the software I use, especially if in the process I'm getting more features and better support.