3 ms·
As other commenters have stated, the website is really well done. My only problem, is that it seems as if the Tuft & Needle team mislead (lied) to me about when
by ahuth 13y ago
As other commenters have stated, the website is really well done. My only problem, is that it seems as if the Tuft & Needle team mislead (lied) to me about when the bed was manufactured.
I placed an order on 10/14/2013. On 10/18, I got an email stating that "The first stitch is in" and "we've begun crafting your bed."
Nothing about this seemed unreasonable. When I got the bed, though, I noticed the tag says "Date of manufacture: 08/13."
So...you told me that manufacturing started 4 days after it was ordered, but really it was made 2 months prior to that.
All in all, the bed IS actually pretty good. When it was made doesn't matter to me (given that the quality is good), so I don't get what you gain from lying about that.
Maybe to make it seem like it was hand crafted just for me?
- johmas 13y agoI assure you we make them to order and that bed was crafted just for you. To give some more transparency, we do not have enough warehouse space to store product longer than a week anyway. The only thing i can think of is that we had pre-printed law labels and used those on your bed. If you email me your order number I'll personally check this for you and tell you the exact date and time when each component was made. We are a "Just in Time" factory and need to operate lean. Once an order comes in we begin making the cover about 2-3 business days later (the first stitch) and the day we ship is the same day we put the cover on the core and package it up. If we put the cover on earlier, there is a chance it may get dirty or might be touched by someone without gloves. I'm also willing to show you some photographs of the room where we operate and store the cores so you can see how small it is. Please let me know if you'd like to see that at jt at tuftandneedle
- ahuth 13y agoI'll take your word for it. It really is a nice bed. As soon as I saw the date on the tag, though, I assumed you guys were trying to make it look JIT when it wasn't. Thanks for responding to the comment.
- johmas 13y agoI'm glad it's been working out well for you. Regarding JIT, I can see large corps trying to migrate to a process like that but for us it was the only option that was economically feasible, to be honest. We are very limited in space to even operate day to day. This may not have been the case if we were making something that was small but these beds take up quite a lot of space. Thank you for the feedback.