+1 I've found that the major bottleneck in all this for SMB's is Intuit's Quickbooks- whose terribly unstable sync/integration capability requires 5 different 3

+1 I've found that the major bottleneck in all this for SMB's is Intuit's Quickbooks- whose terribly unstable sync/integration capability requires 5 different 3rd party systems just to receive an online order via your e-commerce cart, fill a phone order, input a purchase order received by email/fax.. And that's before you even get to pick/pack/ship an item and sync to your company file in QB, drawn down inventory on hand, send tracking info to your customer and update your CRM... There seem to be a handful of startup software co's in this space but none can handle the entire picture: methodintegration.com lettuceapps.com