I've also had tickets dropped on the floor (explicitly, actually), and the email reply address bounced. FYI. Also, I can't find any way to open support tickets

I've also had tickets dropped on the floor (explicitly, actually), and the email reply address bounced. FYI. Also, I can't find any way to open support tickets any more. FYI. I really wanted to like you guys, and I field a lot of questions about how to buy these days.