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Dan Ariely tells the story of a novice locksmith who discovered that as he got better (and was able to open locks much more quickly, with less effort), his cust
by auctiontheory 13y ago
Dan Ariely tells the story of a novice locksmith who discovered that as he got better (and was able to open locks much more quickly, with less effort), his customers increasingly resented his fees.
Customers/managers value the perception of hard work, even when the result is measurably worse for them. In fact, we all do this.
- TeMPOraL 13y agoI've read comments here some years ago that told it's common for a locksmith to fool around the lock for few minutes with lockpicks and only then grab the gun-like device that does the job 99% of the time - because if they start with the gun, people don't want to pay for what is essentially a 30-second fix.
- jackgavigan 13y agoOr they'll buy their own gun! :-)