Just a sidenote; TOS are not concrete law-binding forces. You can't put "unreasonable" things in a ToS. If MS dropped a gamer's subscription because she complai

Just a sidenote; TOS are not concrete law-binding forces. You can't put "unreasonable" things in a ToS. If MS dropped a gamer's subscription because she complained about XboxLive on her Twitter, she could take action against MS and have a chance of winning if a Judge says "You can't tell people not to complain". Also, I'd be very annoyed if I ever heard of a company dropping customers who complain about them. I think that's unreasonable. Every successful company I've ever heard of has complaints about them. NOTE: A "normal" complaint is different from outright excessive/exaggerated slander.