You're right -- it's entirely possible that the fellow in the video has worked foodservice/retail/labor in the past, and learned absolutely nothing about hard w

You're right -- it's entirely possible that the fellow in the video has worked foodservice/retail/labor in the past, and learned absolutely nothing about hard work and the human experience from it. There's certainly some ambiguity to it, but for the most part it's pretty easy to tell who's never had to work hard, particularly when they're interacting with people who do. In my opinion, it's one of the best reasons to go out to an interview lunch with a candidate -- to see how they behave towards the waitstaff.