4 ms·

Sorry a contact point was not obvious. There is a link at the bottom of the mobile site (top of the desktop site) that says "Contact us". Or we appreciate Githu

by kaelig 13y ago

Sorry a contact point was not obvious. There is a link at the bottom of the mobile site (top of the desktop site) that says "Contact us". Or we appreciate Github issues as well.

patio11 13y ago
Generic advice for all HNers: if you publish things to the Internet, a single responsible party (which can be a bunch of people, as long as they can share an email address) with a PGP key is a very cheap investment in not having your dirty laundry aired on Twitter/HN/Pastebin/less savory places. Specific advice to the Guardian: I'd encourage you to take the above generic advice.
- kaelig 13y ago
  Wouldn't this defeat the point of having this project open-sourced?
ddebernardy 13y ago
That's not so great either, since this kind of page on newspaper sites and corporate sites tend to be black holes. When visiting the mobile site, you're initially greeted explaining it's a beta, and there's a link in the greeting to offer feedback. I dismissed it and started browsing, and intended to report a bug -- but then the feedback link was nowhere obvious, so I figured someone else would eventually look deeper. The bug in question in case it's not reported yet: the very first article has a title that overlays the date when browsing on an iPad in portrait mode. (You should be using min-height somewhere instead of height, or worry about headline lengths.)
- kaelig 13y ago
  Thanks for sharing your experience. We are testing multiple versions of the homepage at the moment and are working on fixing these overflowing headlines. PS: Thanks to your feedback, I reported to my colleagues the fact that we may want to give our beta/alpha readers a chance to send us feedback through the survey after dismissing it.
  - ddebernardy 13y ago
    Try placing it at the very bottom of the page. Something like "This site is in alpha/beta/whatever. Please send us feedback by email or on github." Re the contact link, the contact us page seems clear enough now that I actually peeked at it. (The problem here isn't so much what the Guardian is doing than it is what others are doing. All too often, it's impossible to find any useful email or phone number, and taking a step to contact a company amounts to wasting your time. I can't remember the last time I bothered to look at any large company's contact us page.)

by kaelig 13y ago

Sorry a contact point was not obvious. There is a link at the bottom of the mobile site (top of the desktop site) that says "Contact us". Or we appreciate Github issues as well.

patio11 13y ago

Generic advice for all HNers: if you publish things to the Internet, a single responsible party (which can be a bunch of people, as long as they can share an email address) with a PGP key is a very cheap investment in not having your dirty laundry aired on Twitter/HN/Pastebin/less savory places. Specific advice to the Guardian: I'd encourage you to take the above generic advice.

kaelig 13y ago
Wouldn't this defeat the point of having this project open-sourced?

ddebernardy 13y ago

That's not so great either, since this kind of page on newspaper sites and corporate sites tend to be black holes. When visiting the mobile site, you're initially greeted explaining it's a beta, and there's a link in the greeting to offer feedback. I dismissed it and started browsing, and intended to report a bug -- but then the feedback link was nowhere obvious, so I figured someone else would eventually look deeper. The bug in question in case it's not reported yet: the very first article has a title that overlays the date when browsing on an iPad in portrait mode. (You should be using min-height somewhere instead of height, or worry about headline lengths.)

kaelig 13y ago
Thanks for sharing your experience. We are testing multiple versions of the homepage at the moment and are working on fixing these overflowing headlines. PS: Thanks to your feedback, I reported to my colleagues the fact that we may want to give our beta/alpha readers a chance to send us feedback through the survey after dismissing it.
- ddebernardy 13y ago
  Try placing it at the very bottom of the page. Something like "This site is in alpha/beta/whatever. Please send us feedback by email or on github." Re the contact link, the contact us page seems clear enough now that I actually peeked at it. (The problem here isn't so much what the Guardian is doing than it is what others are doing. All too often, it's impossible to find any useful email or phone number, and taking a step to contact a company amounts to wasting your time. I can't remember the last time I bothered to look at any large company's contact us page.)