True, true. I had a job where I essentially did nothing but customer support. It was actually pretty fun doing "field" support, and I like doing high-level supp

True, true. I had a job where I essentially did nothing but customer support. It was actually pretty fun doing "field" support, and I like doing high-level support (remote, even; pre-sales is more interesting, but "fix this actual bug no one understands" is cool too), but doing first line phone support was hell. It was funny that the company was paying me $absurd but viewed it as "sunk cost" so something a $50-100k/yr person could have easily done became also my job description at times. Working for Zappos, at least based on their offices and culture, also appears to be a unique form of hell, but those attracted to the company probably would like it.