Here in England, we have fast.co.uk doing exactly that for DSL. You call them up and a real human being answers the phone. This person is physically located i

Here in England, we have fast.co.uk doing exactly that for DSL. You call them up and a real human being answers the phone. This person is physically located in the country, speaks English, and can actually perform the tasks you ask of him. It's amazing. You ask about some obscure technical issue, and he digs in and fixes it. On the spot. The guy who answered the phone! They charge about 5 pounds a month more than the big guys, which is more than worth it. I hope that more companies like this will start springing up in other areas.