The angry customers aren't "getting" 300$. They're getting their money back. Virtuous giant lose virtually nothing in the process (perhaps the cost of the trans

The angry customers aren't "getting" 300$. They're getting their money back. Virtuous giant lose virtually nothing in the process (perhaps the cost of the transaction and some man-minutes for processing the refund). And customers wouldn't threaten some bad reviews if VG agreed to refund: They'd just get refunded and move on! This is a pretty bad PR move in my opinion. In fact, it's worse than the threats that the original customer would have carried in my opinion.