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I have the same refund policy specifically for chargebacks. Here's a fun side note: despite the fact that I always issue a full refund, I had one customer charg
by spinlock 13y ago
I have the same refund policy specifically for chargebacks. Here's a fun side note: despite the fact that I always issue a full refund, I had one customer chargeback a purchase. I decided to contest the chargeback and, amazingly, I won. I still don't know how that ended up in my favor but I feel like I just saw a unicorn and wanted to share.
- patio11 13y agoHere's my unicorn: CEO Bob buys the service, uses it happily for 6 months. Bookkeeper Cindy wonders what this strange recurring bill could possibly be, assumes it is credit card fraud, and initiates six chargebacks. I get on phone. Bob brings Cindy on call, explains the situation, and tells Cindy to call bank and cancel chargeback. We document the conversation over an email, which I file with my credit card processor. I still lost.
- spinlock 13y agoI think our files must have gotten switched at the credit card company. What I don't understand is why Cindy didn't remove the chargeback. That should settle things for you, right?