Don't IgnitionDeck realise they can't win? The customer will do a credit card chargeback which almost always goes through. Joel wrote about this - http://www.

Don't IgnitionDeck realise they can't win? The customer will do a credit card chargeback which almost always goes through. Joel wrote about this - http://www.joelonsoftware.com/articles/customerservice.html http://www.joelonsoftware.com/articles/customerservice.html - 7. Greed will get you nowhere