I understand that ignitiondeck has a no refund policy and hence they were technically/contractually correct in not giving the refund but seriously why would you

I understand that ignitiondeck has a no refund policy and hence they were technically/contractually correct in not giving the refund but seriously why would you go this far calling your customers "terrorists" ? Not to mention that to save the $299, they probably spent lot more time and hence money trying to fight with this customer. "The reason we do not offer refunds is because our products are digital in nature, and digital products can easily be copied and reproduced." Wait, what ? As a consumer, I personally dislike companies even if digital that do not offer refunds. yes people can abuse refunds but when it comes to abusive customers, there are many things they can do to waste your time and money even if you don't give them a refund. As far as the digital part is concerned, I don't understand the argument. If they have already downloaded the stuff, then it is always open to be shared with anyone and you really cannot control that. That is the risk of doing digital business. What does that have to do with refunds ? I am sure most customers are not abusive and refunds can sometimes be genuinely needed. This company sounds like they are trying to be too protective by having these kinds of policies.I would even go too far by saying in my opinion, strictly no-refund companies are a no no for me. Just doesn't give a trustworthy perception to me at least.