"The reason we do not offer refunds is because our products are digital in nature, and digital products can easily be copied and reproduced. Once a digital prod

"The reason we do not offer refunds is because our products are digital in nature, and digital products can easily be copied and reproduced. Once a digital product has been downloaded, it cannot be recalled. Additionally, refunds can be costly, as fees convert positive transactions into negative ones. In other words, we lose money every time we refund a product. Lastly, we want to discourage the process of ‘shopping,’ that is, someone testing many products in order to try them hoping to return the ones they do not like." You can't do business in Europe with that policy. The Consumer Rights Directive expressly forbids it. "Consumers have 14 calendar days to change their minds and return the goods for any reason Currently under English law consumers have seven working days to cancel a sales contract and change their minds. This is commonly referred to as the 'cooling off period'. This will be extended to a minimum of 14 calendar days. The 14 day period will begin from the time the consumer receives the goods – not at the conclusion of the contract as is currently the case." http://www.out-law.com/en/topics/commercial/consumer-protection/the-new-consumer-rights-directive/ http://www.out-law.com/en/topics/commercial/consumer-protect... edit - oh, and as far as the Reagan thing, their memory seems selective. - "A few months ago I told the American people I did not trade arms for hostages. My heart and my best intentions still tell me that's true, but the facts and the evidence tell me it is not. As the Tower board reported, what began as a strategic opening to Iran deteriorated, in its implementation, into trading arms for hostages." edit2 - Also, funnily enough, I am currently looking into buying various wordpress plugins for my employer, and I know for a fact that they would not even consider a company with this policy. So I guess I should thank Nathan for bringing this to my attention.