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Sometimes reading the comments helps me decide whether or not to read the article. I wasn't going to read this one, but your comment made me think I should - I

Sometimes reading the comments helps me decide whether or not to read the article. I wasn't going to read this one, but your comment made me think I should - I fully expected to "+1" your comment, because on the whole, I agree with your statement. Then I read the article, upvoted the OP, and decided to write this. A better headline would have been "We don't negotiate with blackmailing, SOB bullies who string us along with songs of high praise only to demand - DEMAND - their money back for no reason after days/weeks of a fully supported free trial, and who threaten us with all the fury of god's own social network". Well, that would have been a more accurate headline, perhaps not a better one. Given the article, whose veracity I will for now take at face value, the headline used works for me. I have no problem with this particular bit of hyperbole. It's certainly more SFW than "We don't negotiate with fuck-stick time-wasting rave-rave-rave-then-bail bullies". Though I would have read that article before coming to the HN comments. :->

macspoofing 13y ago
>We don't negotiate with blackmailing, SOB bullies who string us along with songs of high praise only to demand - DEMAND - their money back for no reason after days/weeks of a fully supported free trial, and who threaten us with all the fury of god's own social network There was no free trial. As I understood it, ignitiondeck does not do trials because they "want to discourage the process of ‘shopping,’ that is, someone testing many products in order to try them hoping to return the ones they do not like." (Is that really so bad!!!?!) So no try-before-you-buy, no refunds. The customer claimed their plugin didn't work for them, after they bought it. Their policy is what it is, I get that, but it really sucks, and they're just opening themselves up to this kind of negativity. The customer isn't looking so hot here with his ridiculous SEO threats, but neither is ignitiondeck.
- PeterWhittaker 13y ago
  Re the free trial - yes, you are correct, I misunderstood the pre-sales Q&A bit the first time I read through it. Makes me reconsider my conclusion, that does.

macspoofing 13y ago

>We don't negotiate with blackmailing, SOB bullies who string us along with songs of high praise only to demand - DEMAND - their money back for no reason after days/weeks of a fully supported free trial, and who threaten us with all the fury of god's own social network There was no free trial. As I understood it, ignitiondeck does not do trials because they "want to discourage the process of ‘shopping,’ that is, someone testing many products in order to try them hoping to return the ones they do not like." (Is that really so bad!!!?!) So no try-before-you-buy, no refunds. The customer claimed their plugin didn't work for them, after they bought it. Their policy is what it is, I get that, but it really sucks, and they're just opening themselves up to this kind of negativity. The customer isn't looking so hot here with his ridiculous SEO threats, but neither is ignitiondeck.

PeterWhittaker 13y ago
Re the free trial - yes, you are correct, I misunderstood the pre-sales Q&A bit the first time I read through it. Makes me reconsider my conclusion, that does.