If "no refunds" is your policy, that's your policy, and there's no shame in sticking to your guns. If that was my policy and a customer told me they'd moved on

If "no refunds" is your policy, that's your policy, and there's no shame in sticking to your guns. If that was my policy and a customer told me they'd moved on and would like a refund, I'd tell them "tough cookies" and move on myself. That said, my products[1] have a full money back guarantee. A very small percentage of my customers have taken me up on it and the ones who have have almost always had a pretty good reason. The refund policy has basically cost me nothing since Stripe refunds their fee. [1]: https://www.petekeen.net/mastering-modern-payments https://www.petekeen.net/mastering-modern-payments