4 ms·
Isn't a side affect of having a single customer that has X seats at one price and Y seats at another that you now have to keep track of multiple metrics per cus
by dougmccune 13y ago
Isn't a side affect of having a single customer that has X seats at one price and Y seats at another that you now have to keep track of multiple metrics per customer (# grandfathered users, # new users, price per grandfathered user, price per new user) instead of just user count and price per seat? And for the customer to understand how they're being charged they have to be told all these metrics as well in their invoice? What happens when you raise the price again in a year or two? You now have to track 3 different user counts per customers, all with different prices?
- SteliE 13y agoWe've automated the invoicing and $ metrics part so there is not really that much to keep track of manually. I get where you're coming from but the reality of B2B SaaS is that you'll almost always have factors that will make some differences in your $Rev per customer/seat. Think about a) offering discounts to some customers b) different prices per seat tier c) old pricing plans etc etc The goal needs to be to increase your CLTV over time and unfortunately this often means increasing prices, changing old pricing tiers/plans etc.