I am guessing you are saying that you are often dependent on Google for solving clients problems. If so, I think that is highly appreciated rather. Of many IT

I am guessing you are saying that you are often dependent on Google for solving clients problems. If so, I think that is highly appreciated rather. Of many IT help-desk professionals I have encountered (while working for big companies), only two would actually spend time researching the problem at hand. Others would just propose an OS reinstall or hardware replacement.