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I gave up on Google yesterday, when I tried to log-in to my account, from home, with the correct username and password, and they decided to lock me out. They sa
by Guest9821 13y ago
I gave up on Google yesterday, when I tried to log-in to my account, from home, with the correct username and password, and they decided to lock me out. They said it was a 'new location', and to recover, I needed to know the answer to my 5 year old security question. That wasn't possible, so the other option was entering the month my account was created. The month? I can narrow it down to a 3 year window at best. Needless to say, recovery failed, and I can no longer access my account, because Google just decided I'm not me.
- mafro 13y agoAnother lesson people need to learn is to keep their security information up to date! Google (and others) periodically prompt you to do this. I suppose it gets treated much like regularly changing your password though.. Saying that, I'm sorry to hear you got locked out! How inconvenient.
- Guest9821 13y agoI have my passwords secure, and use Keepass. The database is backed up on my Truecrypt external drives, in case my laptop is stolen, and I lose the database file. I figure my job is to protect my username and password, so that's exactly what I do, secure them, and have backups. What I don't expect is getting locked out of my account when I have the valid username and password to login. Also, Google provides zero support. I generate them at least $20k a year in profits off advertising, and I lose my Gmail account for no reason. Anyway, I'm done with them, and switching to alternatives.
- xycombinator 13y agoI keep all security questions and answers in Keepass. If you had done that would you have been locked out?