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Software matters. Here's a historic record of my attempt to eat at uWink, Nolan Bushnell's touchscreen restaurant: http://lemonodor.com/archives/2008/05/uwink_
by jjwiseman 13y ago
Software matters. Here's a historic record of my attempt to eat at uWink, Nolan Bushnell's touchscreen restaurant: http://lemonodor.com/archives/2008/05/uwink_a_cold_greasy_plate_of_fail.html http://lemonodor.com/archives/2008/05/uwink_a_cold_greasy_pl...
- willidiots 13y agoI ate at the Mtn View uWink a few times before it died; it seemed to suffer from a few procedural issues: * People didn't understand how to use the tablets, so you needed staff to explain things to them. * Certain things (like drink refills) that are high-frequency are easier handled by human intervention, than by calling up the "order refill" option and waiting for someone to appear * Food was expensive (presumably to account for the cost of POS systems plus a full staff) and not great (not really an issue for Applebee's / Chili's as they've made an empire out of mediocre food) * As mentioned above, a fair share of software glitches - so you need IT support in addition to kitchen / service staff. It didn't really seem to solve a problem - you replaced the customer-staff interaction with a customer-staff-computer-staff interaction. I'd like the ability to page my server, but that's about it.