I would upvote you, but alas new to posting here. Yeah, agree that listening was the culprit. I guess what I'm saying is that many of the young people hear "

I would upvote you, but alas new to posting here. Yeah, agree that listening was the culprit. I guess what I'm saying is that many of the young people hear "I want a mobile version of my browser" and go off to build the windows CE version based on your literal desires. The fix to that doomed behavior isn't better listening, per se, because that connotes if you hear every word you understand what the customer really wants. Most great products address an unarticulated need. In many ways, these unarticulated needs are NP Complete: They are hard to find solutions in polynomial time but are extremely easy to verify.