I've emailed Scott Guthrie a couple of times with regard to a couple of ASP.NET issues I felt warranted his team's attention rather than use that "Connect" bug

I've emailed Scott Guthrie a couple of times with regard to a couple of ASP.NET issues I felt warranted his team's attention rather than use that "Connect" bug reporting crap. After three or four hours he forwarded my emails to "the right people" and cc'd me and I got to work with these folks resolving the issues at hand via email. Was a pretty good experience and Scott is a top bloke.