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You know you're support is awful when GoDaddy makes you look bad.
by jonny_eh 13y ago
You know you're support is awful when GoDaddy makes you look bad.
- thaumaturgy 13y agoI've had some good experiences with GoDaddy support recently, including one case where a client's site had a custom php-mailer whose messages seemed to be disappearing into a black hole somewhere, and the front line support tech (not even tier 2) read the PHP code in question, determined it was fine, checked the mail queue, and verified there was a problem on their end. "Surprised" doesn't quite capture my response to that. I'm still not a fan of GoDaddy the company, GoDaddy the infrastructure, or GoDaddy the horrifyingly bad control panel "interface", but GoDaddy support could teach Google a lot.
- nivla 13y agoKeeping aside Godaddy's ethical issues, their support is actually pretty good, definitely above industry average. The times I had to contact them in the past, they did go the extra mile to resolve the issue and even waived any invloved fees. Don't know why I feel this way but now a days getting phone support (especially 24/7) seems like a miracle. So apart from my moral compass going wonky, I have no real complaints about them. Other services I tried: Namecheap: Decent prices, great support, beware of domains with certain keywords (would require approval). Gandi: Decent prices (Free Whois guard), poor support, beware of moral clause in TOS.
- GnarfGnarf 13y agoI've been using GoDaddy for twelve years, and have always had excellent results with their Tech. Support. They are knowledgeable and helpful. (Yes, their control panel feels like running through a gauntlet).