Twice I've been in contact, went well, at least compared to the radio silence Google has given me. And when searching I actually end up finding a ticket/questi

Twice I've been in contact, went well, at least compared to the radio silence Google has given me. And when searching I actually end up finding a ticket/question in some MS system with an official response. With Google I far too often end up in a Google Group with tens of complaints but no solutions.