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Do you think this will be an industry standard for restaurants like Applebee's, Chilies, ect? Additionally, does anyone have any idea on whether this will reduc

by urs2102 13y ago

Do you think this will be an industry standard for restaurants like Applebee's, Chilies, ect? Additionally, does anyone have any idea on whether this will reduce the amount of waiters/waitresses at a restaurant or not?

brandnewlow 13y ago
My beloved Chevy's has been offering this on their tables in some form for a few years now. The best use case is being able to just pay and leave when you're done instead of having to wait for the waiter to decide to come give you the check and do the credit card dance.
buckbova 13y ago
They come to Chotchkie's for the atmosphere and the attitude. Personally I don't like this trend. It's a bit too impersonal. But I definitely can see this as the future for your neighborhood chain restaurant.
jasonlotito 13y ago
Wawa does this, and I love it. Granted, it's not a restaurant, but ordering from them is very easy and quick, and I prefer it to having to give someone my order. I can still talk to the people behind the counter, but without the headache of ordering. In a restaurant, you'd still need a wait staff, but instead of placing the order, they can work to address your needs and better serve customers. While I imagine places would cut down on wait staff, I also think the service would improve.
MattGrommes 13y ago
I've been to a couple of places that use these and I haven't seen any reduction in wait staff. One of my favorite hamburger places (Stacked) is new and is built on having ipad menus, even they have tons of waitresses on hand to help with people who have a hard time with the menu or to grab drink refills. They could easily do refills through the ipad but don't, I think on purpose so it forces interaction with the waiter. That will change over time I'd imagine but for now the hands on approach is probably ingrained enough in the customer base you have to people around.
melatoned 13y ago
It's kind of the standard for McDonald's in France (their second largest market per capita). Each restaurant has huge freestanding kiosks that you can order and pay from. It dramatically speeds up service, allows you to get an order just right, and gets your fingers covered in germs just prior to eating.
Riseed 13y ago
The local Chili's was a test store, and has been using tablets like these (Ziosk brand) for a couple of years.[0] A few people might complain, but generally they seem pretty popular and well received. Kids entertain themselves with games, and the adults can pay and go whenever they're ready. I never noticed a reduction in waitstaff, but turnover was much faster when the restaurant was busy. [0]http://www.forbes.com/sites/alexkonrad/2013/09/17/chilis-to-install-tablets-at-every-table/ http://www.forbes.com/sites/alexkonrad/2013/09/17/chilis-to-...

by urs2102 13y ago

brandnewlow 13y ago

My beloved Chevy's has been offering this on their tables in some form for a few years now. The best use case is being able to just pay and leave when you're done instead of having to wait for the waiter to decide to come give you the check and do the credit card dance.

buckbova 13y ago

They come to Chotchkie's for the atmosphere and the attitude. Personally I don't like this trend. It's a bit too impersonal. But I definitely can see this as the future for your neighborhood chain restaurant.

jasonlotito 13y ago

Wawa does this, and I love it. Granted, it's not a restaurant, but ordering from them is very easy and quick, and I prefer it to having to give someone my order. I can still talk to the people behind the counter, but without the headache of ordering. In a restaurant, you'd still need a wait staff, but instead of placing the order, they can work to address your needs and better serve customers. While I imagine places would cut down on wait staff, I also think the service would improve.

MattGrommes 13y ago

I've been to a couple of places that use these and I haven't seen any reduction in wait staff. One of my favorite hamburger places (Stacked) is new and is built on having ipad menus, even they have tons of waitresses on hand to help with people who have a hard time with the menu or to grab drink refills. They could easily do refills through the ipad but don't, I think on purpose so it forces interaction with the waiter. That will change over time I'd imagine but for now the hands on approach is probably ingrained enough in the customer base you have to people around.

melatoned 13y ago

It's kind of the standard for McDonald's in France (their second largest market per capita). Each restaurant has huge freestanding kiosks that you can order and pay from. It dramatically speeds up service, allows you to get an order just right, and gets your fingers covered in germs just prior to eating.

Riseed 13y ago

The local Chili's was a test store, and has been using tablets like these (Ziosk brand) for a couple of years.[0] A few people might complain, but generally they seem pretty popular and well received. Kids entertain themselves with games, and the adults can pay and go whenever they're ready. I never noticed a reduction in waitstaff, but turnover was much faster when the restaurant was busy. [0]http://www.forbes.com/sites/alexkonrad/2013/09/17/chilis-to-install-tablets-at-every-table/ http://www.forbes.com/sites/alexkonrad/2013/09/17/chilis-to-...