My takeaway here is to reflect on how I would have responded to this service incident had it happened to me in person vs. online. I know I would be much less li

My takeaway here is to reflect on how I would have responded to this service incident had it happened to me in person vs. online. I know I would be much less likely to yell and swear in person and I definitely wouldn't wait an hour before asking politely to be assisted by someone else.