This isn't exactly fair. You flew off the handle when somebody took longer than they should have and started swearing at them. You should have asked much earlie

This isn't exactly fair. You flew off the handle when somebody took longer than they should have and started swearing at them. You should have asked much earlier to speak to someone else or simply started from scratch. I understand that you're probably worried about your account but this is no way to treat customer service representatives, or anybody for that matter. Next time, take a minute to calm down and think carefully about what you want to get out of the chat, then try with a different person. Even Amazon isn't infallible when it comes to customer service.