I believe this is one of the most, if not the most, under-appreciated "features" of websites and software (all types, including games). It directly affects usa

I believe this is one of the most, if not the most, under-appreciated "features" of websites and software (all types, including games). It directly affects usability and therefore user engagement. And that means it directly affects the bottom line for most companies. But most companies fail to see or ever really do anything about it.