8 and 3 are the biggest in my opinion. 3 should have it added that the we are bad at getting the requirements out of customers, then writing it down and stickin

8 and 3 are the biggest in my opinion. 3 should have it added that the we are bad at getting the requirements out of customers, then writing it down and sticking to what is written. 8 isn't just about confrontation, the person who says 'yes' is more likely to not be fired than the person who says no. You need to frame all of those times you say no as alternatives, not as flat saying no.