I have observed the opposite in my own life: people don't seem to mind ordering things from Amazon, which involves no small talk unless they catch the UPS guy

I have observed the opposite in my own life: people don't seem to mind ordering things from Amazon, which involves no small talk unless they catch the UPS guy in the act of tossing the package towards the doorstep. In my experience people favor using credit cards at the self serve pump over having to talk to a cashier to pay for gas. Lots of people use the ATM in a bank's lobby, even when the bank is open and they could go make small talk with a teller. Does anybody go out of their way to buy a car without ABS, because they "don't trust" the machine to do a better job of braking than they can?