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I've always thought that call centre jobs are exactly the kind of thing that (google + apple + microsoft's) voice recognition software will soon largely replace
by timje1 13y ago
I've always thought that call centre jobs are exactly the kind of thing that (google + apple + microsoft's) voice recognition software will soon largely replace.
They're one of the few professions that could painlessly be replaced given sufficient advances in software. Other professions, such as fully autonomous hairdresser or shelf stacker, would require mechanical advances and investments as well.
- gaius 13y agoThe problem with IVR is not that its voice recognition is bad, it that it doesn't really do anything a simple menu driven system couldn't do. It can't understand what you want to do, something that for a human is trivial. Why are companies so afraid of talking to their customers?