Very true. We expect users to know explicitly what they want, and be familiar with structured analysis. That's just not the case. This is why prototyping is

Very true. We expect users to know explicitly what they want, and be familiar with structured analysis. That's just not the case. This is why prototyping is so important. It's kind of like, "I don't know what I want at a restaurant until I see what's on the plate of everyone else at my table."