I support 300 Google users and I have 5 open tickets on Google drive that have been open for months.. One is some files do not sync its like a ghost sync.. They

I support 300 Google users and I have 5 open tickets on Google drive that have been open for months.. One is some files do not sync its like a ghost sync.. They say its a known issues. Two when adding files to a shared drive the user that adds the file gets the storage added to their account not the shared folder. Three moving items from shared to my drive sometimes they become unshared and can only be reshared by the account holder and kinda get lost in space.. Four I have a account that has 2TB some times it will say scanning we for weeks at a time. Five when users have the client installed and work on some docs the same time as others it makes a new file and or the user that saves it last gats the changes saved.. They are all known props and at first I got the run around like reboot and is your computer on but after keeping the tickets open and supplying logs they have said they are working on a fix..