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You lost me at "Oh wait." I've had positive experiences with AWS support at both paid and free tiers of support, including phone calls with engineering to resol
by jvoorhis 13y ago
You lost me at "Oh wait." I've had positive experiences with AWS support at both paid and free tiers of support, including phone calls with engineering to resolve issues. (Knowing your account manager certainly helps.)
- fuzzix 13y ago> "Knowing your account manager certainly helps" So is this on-call service something all paying AWS customers can expect or only those with rapport?
- jvoorhis 13y agoYou're going to pay extra for 24/7 on-call, but anyone I've worked with who pays a moderate amount for AWS services have had an account manager who reached out.