Cute memo. And it demonstrates an utter contempt for their internal users. Instead of a vaguely condescending email scolding, I would suggest they sit with res

Cute memo. And it demonstrates an utter contempt for their internal users. Instead of a vaguely condescending email scolding, I would suggest they sit with resistant users and understand why people haven't switched. It may uncover genuine insights that can be addressed either in the product or in the communication. This is a terrible way to run products.