The point is precisely that - what does the rest of the app matter if 60% of your users are deleting it in frustration after the first screen? Also - the web p

The point is precisely that - what does the rest of the app matter if 60% of your users are deleting it in frustration after the first screen? Also - the web portal requiring maiden name and phone number is a bit extreme. It is as if DD's goal of getting user data outweighed their desire to make the app easy to load and use.