> Does that rule really apply to regional monopolists, though? Exactly. Comcast is a bad example in this article, because they have near 100% complete monopol

> Does that rule really apply to regional monopolists, though? Exactly. Comcast is a bad example in this article, because they have near 100% complete monopoly control over the vast majority of the markets that they serve. (And what little competition they have from DSL is almost never remotely competitive) If you have 100% monopoly, then you can have terrible customer service, spam everyone with marketing offers, and have it work. Your a monopoly, your customers have no other choice than to do business with you, regardless of how terrible you are.