Side story somewhat related. I had an interesting experience when I was just out of college (long time ago) and the power company cut off our power and damaged

Side story somewhat related. I had an interesting experience when I was just out of college (long time ago) and the power company cut off our power and damaged some machinery. I complained and the utility was totally accommodating of my complaints and it seemed as if for sure they were going to do something. After all they agreed with me. They were really nice and assured me I would get compensated. So I had nothing to fight against after all they appeared to be on my side. And each time I followed up it was just a bit more time. Well, as time went they actually did nothing other than importantly give me the impression they would do something. [1] They inserted as much time as possible between the event and doing something as they could. After it all played out I had lost my steam because the whole fight didn't seem as important as it did on the day it happened. And I dropped it. But learned a valuable lesson in terms of human behavior and how to divert anger by agreement. [1] Happens with collecting bad debt as well (when you are owed money is what I mean). Customer strings you along maybe sends a bit of money or maybe nothing but always seem as if the big payment is right around the corner. Them bam! Sorry not paying anything.