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I hope YOU don't work in UX... ;) The need to educate a customer usually surfaces when someone was unable to produce a proper product. Sure, you need to warn u
by annnnd 13y ago
I hope YOU don't work in UX... ;)
The need to educate a customer usually surfaces when someone was unable to produce a proper product. Sure, you need to warn users when your product can't be used under some circumstances, but if possible, you should aim at fulfilling the users' expectations instead.
- benjamincburns 13y agoTouché. The comment was mostly directed at the hyperbole of "10 page manuals" and such. I totally agree with what you're saying, though. The issue at hand is that consumers want something that is impossible for manufacturers to give to them. That is, a 100% efficient lighting solution which shines light exactly when they want it, exactly how they want it, and lasts forever. Consumers have gotten used to a market where there has been almost no innovation for over a hundred years (in the driver side, fixtures are a different story). Now that there's some diversity in the market, consumers are unhappy because it's not matching expectations. The only way that will change is if manufacturers properly set expectations.
- JoeAltmaier 13y agoI'm not so sure we won't see the desired solution, and soon. Pretty good illumination over a reasonable field would do the job. LED bulbs may get there sooner than you think, unless their reputation is irredeemably tarnished by the defective (read: not meeting minimum expectation) products being overmarketed today.