Personally defaming and harassing people? Following them offsite to social media? Users go too far sometimes. I understand being disappointed by a company's ac

Personally defaming and harassing people? Following them offsite to social media? Users go too far sometimes. I understand being disappointed by a company's actions, but how about a little perspective? There is a strange sense of entitlement that begins to set in among some users, which causes them to see the company's slightest misstep as some sort of grave injustice. There is always the option to stop using a service. Instead they form angry mobs, attacking people personally? It's like anything goes if a company upsets users/customers. Is it the powerlessness these people feel IRL that drives them to these extremes? And, when you look at the real injustice in the world--that frequently goes unchallenged--are emoticons on a forum really worthy of this level of intensity?