7 ms·

Tesla gets top marks in Consumer Reports satisfaction survey

88 points by felixbraun 13y ago

embro 13y ago
I wish I could afford one!
calinet6 13y ago
The market is really killing them for their current earnings report, and for the statistically insignificant fires. The market doesn't appear to be correct. Tesla has a long way to go, but they seem to be doing it very right.
- lallysingh 13y ago
  So they're underpriced!
- chollida1 13y ago
  > he market is really killing them for their current earnings report, and for the statistically insignificant fires. To be honest I think we are actually seeing more capital gain realization( selling for a profit) than the other two items you mention. You have to remember that the stock has had a huge run up from $20 in Feb to a peakof $180. Alot of people have made some large non realized gains. Selling at a time like this is to be expected. Especially near year end for tax purposes.
- kmfrk 13y ago
  Musk is not the best person to listen to on the statistical significance of fires: https://news.ycombinator.com/item?id=6768021 https://news.ycombinator.com/item?id=6768021.
- mcv 13y ago
  Sounds like time to buy.
- alan_cx 13y ago
  I suppose one could point out that terrorism is also statistically insignificant, but fear of it very much is significant. So, I can well imagine that the fear of being in side a burning new fangled electric car, which has the batteries making up the entire area of the floor and are the scary chemical burny things, probably makes people think twice. Especially when for what ever reason they is a safer alternative. Now, given that marketing is usually about manipulating emotional response in a positive way for a product, we can see that emotional response is a real and serious issue. Simply quoting statistics simply fails because statistics have little to do with emotional response. There for it is missing the point hugely to bang on about such events being statically insignificant. Such events are negative PR and marketing and have a huge negative emotional response. Or, to ram the point home in a hard, emotional way... Imagine trying to tell a parent whose child burned to death in a burning Tesla that its all very sad, but comfort yourselves in the sure knowledge that their child's cindered corpse is statistically insignificant. I'll park out side for you, and keep the engine running, and hope the Mum is a poor shot.....
  - alex_c 13y ago
    You seem to have a bone to pick with Tesla - this is not the first emotionally charged, negative comment I've read from you in a Tesla discussion. Is there a reason? The part that makes me wonder is your example of having to tell a parent their child burned to death in a Tesla. Who is this example aimed at? It's one thing to argue that safety perceptions can harm sales, it's another to argue... I'm not sure what that example is actually arguing, other than FUD.
  - njharman 13y ago
    > I suppose one could point out that terrorism is also statistically insignificant, but fear of it very much is significant. Indeed, both reactions are irrational. And both have wasted opportunity and other costs. Society/world would be better off if people paid attention to actual risks and opportunities. Thinking more about electric cars in general not specifically Tesla. Although, they seem to be crest of wave so are decent proxy. Whether they're riding it or created it is debatable.
- Symmetry 13y ago
  Eh, I bought TSLA back at $32 a share a year ago thinking that it was undervalued and that it would end up as a serious carmaker in the future. I was expecting the price to go up to $60 or so. A valuation of $200, which it was at recently, means that you expect it to become the largest carmaker in the world. I don't think it's unreasonable for the market to think that Tesla will end up Honda or BMW sized instead of Toyota or GM sized. Becoming the next BMW totally counts as a success!
- kbenson 13y ago
  The market is responding to the market. Additional negative news for Tesla of just about any type will affect investor confidence even more, and if as an investor you would prefer to invest in something less volatile, it makes sense to pull out. The market doesn't appear to be correct The problem is that it's very, very hard to know why large disparate groups of people are doing what they are doing, even when they tell you (because people don't know many of the real reasons). The market may be correcting perfectly fine, but your assumptions about the relevant variables are incorrect.
amerika_blog 13y ago
I'm glad Tesla's doing so well, but a cautionary word about Consumer Reports: they're often wrong. Some of their recommendations in fact turn out to be total disasters.
- 3825 13y ago
  I am not trying to say you are wrong but some examples would be nice
  - protomyth 13y ago
    Not the gp, but their unprofessional, pre-biased behavior around the Suzuki Samurai. Not quite as bad as NBC strapping a model rocket engine to a GMC Truck fuel tank, but they wanted a result before testing.
    - Amadou 13y ago
      Wikipedia summary of the Suzuki testing is here: https://en.wikipedia.org/wiki/Suzuki_v._Consumers_Union https://en.wikipedia.org/wiki/Suzuki_v._Consumers_Union One piece of missing context is whether the rate of rollover injuries is higher than average for the small-suv market segment. Following the link to the original source for those numbers reveals a lot more about suzuki and GM internal memos (but nothing about whether or not the rates of injury are out of the ordinary). http://www.theautochannel.com/news/press/date/19970422/press001971.html http://www.theautochannel.com/news/press/date/19970422/press...
      - protomyth 13y ago
        You probably should read the talk page to get the info on the video that they argue over sources: https://en.wikipedia.org/wiki/Talk:Suzuki_v._Consumers_Union https://en.wikipedia.org/wiki/Talk:Suzuki_v._Consumers_Union Also, quoting a CU press release is a bit much. Every car built has memos that talk about safety. I would bet Tesla probably would not want some internal memos and e-mail revealed because it will be taken out of context. CU's own statement from the settlement had the quote ""never intended to state or imply that the Samurai easily rolls over in routine driving conditions". The video of Consumer Reports testing and the driver logs discovered in the lawsuit proves they did it wrong and had something to prove. They tested 4 SUVs that day and the Suzuki performed the best, but was the one singled out. Basically, CU has an agenda.
Shivetya 13y ago
Surveys where you have very enthusiastic first adopters tend to report well. Car purchases driven by emotion rate very different than do those based on need. Hence buyers of V8 Chargers feel much better about their cars than those who buy Versas. When you have financial freedom to buy what you want you tend to overlook issues. Top that off with the general positive response of hybrid and TDI owners and honesty I was surprised the S didn't get 100. Not saying that it doesn't deserve its high score, but lets be honest, unless it was just Fisker dreadful how could overly enthusiastic early adopters rate it anything short of perfect?
- lmg643 13y ago
  along the same lines - seems to me that the # of cars, number of buyers - is too low relative to other models to really have an apples-to-apples comparison. the car fires are an interesting wrinkle. i like how people are arguing over the statistics of the number of incidents, fatalities, etc. from one perspective - the entire underside of tesla is a battery pack, which would seem to make it incredibly vulnerable to punctures, scrapes etc. in contrast, gas tanks in modern gas cars are usually buried inside the frame, outside crumple zones, in front of the rear axle. and you know why they are there? hundreds of lawsuits, car fires, fatalities, etc. basically, 40+ years of trial-and-error. (gas tank placement is one of the reasons why the ford pinto is a legendary car.) so - if tesla is able to proceed with the model S batteries exactly as they are ... that would make tesla "miles" ... decades ahead of how the auto industry has traditionally engineered cars. will be interesting to watch for sure.
- smackfu 13y ago
  Just look at the other top cars: >After the Model S, the Porsche Boxster sports car came in second place with a score of 95. The Porsche 911 sports car and Chevrolet Volt, made by General Motors Co, both got a 91.
smackfu 13y ago
Not surprising. The knocks against Tesla are generally reasons why people don't want to buy them (price, range). A survey of people who already bought them avoids those issues.
- arethuza 13y ago
  On the subject of range, I was surprised to see recent ads for the Vauxhall/Opel Insignia with a range of just under 1200 miles - which is pretty impressive.
mcv 13y ago
> The survey will be published in its January issue, which comes out next week These people sound utterly confused. Also, the article seems to present the fires as a bad thing, ignoring the fact that the model S has less fires, and much less deaths than other cars.
- robmcm 13y ago
  That sounds about right, magazines are always published way early.
  - mcv 13y ago
    I can fully understand publishing the January issue in late December, or even half December (though that's already pushing it). But right now it's still November. Next week it'll still be November. At what point does the month associated with the issue stop meaning anything? Will we get the Winter issue in the summer?
    - 3825 13y ago
      I think it makes sense for publications that get a significant chunk of sales from magazine stands as they will appear "fresh" longer that way. Not sure what the breakdown of sales for Consumer Reports is like but I'd assume they're subscription heavy.
      - kgermino 13y ago
        Additionally, magazines are typically published with the date they should be removed from the newsstand, not the date they should be sold. This is different from newspapers which typically publish with the date they are first available. Side-Note: this is why the current issue of Time, which is a magazine, will have a cover date a few days in the future while The Economist, which considers itself a weekly newspaper not a magazine, will have a cover date of the previous Tuesday.
    - grecy 13y ago
      I've been saying the same thing for a long time. I love how US car manufacturers bring out the "next year" model half way through the current year. The best example I've ever seen is in Q1 2014 Jeep will be bringing out the 2015 Grand Cherokee. I'm looking forward to mid 2018 when I can buy the 2020 edition :)
kirk21 13y ago
Anyone interested in a meetup in Berlin? http://www.meetup.com/Tesla-Motors-Berlin/ http://www.meetup.com/Tesla-Motors-Berlin/

88 points by felixbraun 13y ago

embro 13y ago

I wish I could afford one!

The market is really killing them for their current earnings report, and for the statistically insignificant fires. The market doesn't appear to be correct. Tesla has a long way to go, but they seem to be doing it very right.

lallysingh 13y ago
So they're underpriced!
chollida1 13y ago
> he market is really killing them for their current earnings report, and for the statistically insignificant fires. To be honest I think we are actually seeing more capital gain realization( selling for a profit) than the other two items you mention. You have to remember that the stock has had a huge run up from $20 in Feb to a peakof $180. Alot of people have made some large non realized gains. Selling at a time like this is to be expected. Especially near year end for tax purposes.
kmfrk 13y ago
Musk is not the best person to listen to on the statistical significance of fires: https://news.ycombinator.com/item?id=6768021 https://news.ycombinator.com/item?id=6768021.
mcv 13y ago
Sounds like time to buy.
alan_cx 13y ago
I suppose one could point out that terrorism is also statistically insignificant, but fear of it very much is significant. So, I can well imagine that the fear of being in side a burning new fangled electric car, which has the batteries making up the entire area of the floor and are the scary chemical burny things, probably makes people think twice. Especially when for what ever reason they is a safer alternative. Now, given that marketing is usually about manipulating emotional response in a positive way for a product, we can see that emotional response is a real and serious issue. Simply quoting statistics simply fails because statistics have little to do with emotional response. There for it is missing the point hugely to bang on about such events being statically insignificant. Such events are negative PR and marketing and have a huge negative emotional response. Or, to ram the point home in a hard, emotional way... Imagine trying to tell a parent whose child burned to death in a burning Tesla that its all very sad, but comfort yourselves in the sure knowledge that their child's cindered corpse is statistically insignificant. I'll park out side for you, and keep the engine running, and hope the Mum is a poor shot.....
- alex_c 13y ago
  You seem to have a bone to pick with Tesla - this is not the first emotionally charged, negative comment I've read from you in a Tesla discussion. Is there a reason? The part that makes me wonder is your example of having to tell a parent their child burned to death in a Tesla. Who is this example aimed at? It's one thing to argue that safety perceptions can harm sales, it's another to argue... I'm not sure what that example is actually arguing, other than FUD.
- njharman 13y ago
  > I suppose one could point out that terrorism is also statistically insignificant, but fear of it very much is significant. Indeed, both reactions are irrational. And both have wasted opportunity and other costs. Society/world would be better off if people paid attention to actual risks and opportunities. Thinking more about electric cars in general not specifically Tesla. Although, they seem to be crest of wave so are decent proxy. Whether they're riding it or created it is debatable.
Symmetry 13y ago
Eh, I bought TSLA back at $32 a share a year ago thinking that it was undervalued and that it would end up as a serious carmaker in the future. I was expecting the price to go up to $60 or so. A valuation of $200, which it was at recently, means that you expect it to become the largest carmaker in the world. I don't think it's unreasonable for the market to think that Tesla will end up Honda or BMW sized instead of Toyota or GM sized. Becoming the next BMW totally counts as a success!
kbenson 13y ago
The market is responding to the market. Additional negative news for Tesla of just about any type will affect investor confidence even more, and if as an investor you would prefer to invest in something less volatile, it makes sense to pull out. The market doesn't appear to be correct The problem is that it's very, very hard to know why large disparate groups of people are doing what they are doing, even when they tell you (because people don't know many of the real reasons). The market may be correcting perfectly fine, but your assumptions about the relevant variables are incorrect.

amerika_blog 13y ago

I'm glad Tesla's doing so well, but a cautionary word about Consumer Reports: they're often wrong. Some of their recommendations in fact turn out to be total disasters.

3825 13y ago
I am not trying to say you are wrong but some examples would be nice
- protomyth 13y ago
  Not the gp, but their unprofessional, pre-biased behavior around the Suzuki Samurai. Not quite as bad as NBC strapping a model rocket engine to a GMC Truck fuel tank, but they wanted a result before testing.
  - Amadou 13y ago
    Wikipedia summary of the Suzuki testing is here: https://en.wikipedia.org/wiki/Suzuki_v._Consumers_Union https://en.wikipedia.org/wiki/Suzuki_v._Consumers_Union One piece of missing context is whether the rate of rollover injuries is higher than average for the small-suv market segment. Following the link to the original source for those numbers reveals a lot more about suzuki and GM internal memos (but nothing about whether or not the rates of injury are out of the ordinary). http://www.theautochannel.com/news/press/date/19970422/press001971.html http://www.theautochannel.com/news/press/date/19970422/press...
    - protomyth 13y ago
      You probably should read the talk page to get the info on the video that they argue over sources: https://en.wikipedia.org/wiki/Talk:Suzuki_v._Consumers_Union https://en.wikipedia.org/wiki/Talk:Suzuki_v._Consumers_Union Also, quoting a CU press release is a bit much. Every car built has memos that talk about safety. I would bet Tesla probably would not want some internal memos and e-mail revealed because it will be taken out of context. CU's own statement from the settlement had the quote ""never intended to state or imply that the Samurai easily rolls over in routine driving conditions". The video of Consumer Reports testing and the driver logs discovered in the lawsuit proves they did it wrong and had something to prove. They tested 4 SUVs that day and the Suzuki performed the best, but was the one singled out. Basically, CU has an agenda.

Shivetya 13y ago

Surveys where you have very enthusiastic first adopters tend to report well. Car purchases driven by emotion rate very different than do those based on need. Hence buyers of V8 Chargers feel much better about their cars than those who buy Versas. When you have financial freedom to buy what you want you tend to overlook issues. Top that off with the general positive response of hybrid and TDI owners and honesty I was surprised the S didn't get 100. Not saying that it doesn't deserve its high score, but lets be honest, unless it was just Fisker dreadful how could overly enthusiastic early adopters rate it anything short of perfect?

lmg643 13y ago
along the same lines - seems to me that the # of cars, number of buyers - is too low relative to other models to really have an apples-to-apples comparison. the car fires are an interesting wrinkle. i like how people are arguing over the statistics of the number of incidents, fatalities, etc. from one perspective - the entire underside of tesla is a battery pack, which would seem to make it incredibly vulnerable to punctures, scrapes etc. in contrast, gas tanks in modern gas cars are usually buried inside the frame, outside crumple zones, in front of the rear axle. and you know why they are there? hundreds of lawsuits, car fires, fatalities, etc. basically, 40+ years of trial-and-error. (gas tank placement is one of the reasons why the ford pinto is a legendary car.) so - if tesla is able to proceed with the model S batteries exactly as they are ... that would make tesla "miles" ... decades ahead of how the auto industry has traditionally engineered cars. will be interesting to watch for sure.
smackfu 13y ago
Just look at the other top cars: >After the Model S, the Porsche Boxster sports car came in second place with a score of 95. The Porsche 911 sports car and Chevrolet Volt, made by General Motors Co, both got a 91.

smackfu 13y ago

Not surprising. The knocks against Tesla are generally reasons why people don't want to buy them (price, range). A survey of people who already bought them avoids those issues.

arethuza 13y ago
On the subject of range, I was surprised to see recent ads for the Vauxhall/Opel Insignia with a range of just under 1200 miles - which is pretty impressive.

mcv 13y ago

> The survey will be published in its January issue, which comes out next week These people sound utterly confused. Also, the article seems to present the fires as a bad thing, ignoring the fact that the model S has less fires, and much less deaths than other cars.

robmcm 13y ago
That sounds about right, magazines are always published way early.
- mcv 13y ago
  I can fully understand publishing the January issue in late December, or even half December (though that's already pushing it). But right now it's still November. Next week it'll still be November. At what point does the month associated with the issue stop meaning anything? Will we get the Winter issue in the summer?
  - 3825 13y ago
    I think it makes sense for publications that get a significant chunk of sales from magazine stands as they will appear "fresh" longer that way. Not sure what the breakdown of sales for Consumer Reports is like but I'd assume they're subscription heavy.
    - kgermino 13y ago
      Additionally, magazines are typically published with the date they should be removed from the newsstand, not the date they should be sold. This is different from newspapers which typically publish with the date they are first available. Side-Note: this is why the current issue of Time, which is a magazine, will have a cover date a few days in the future while The Economist, which considers itself a weekly newspaper not a magazine, will have a cover date of the previous Tuesday.
  - grecy 13y ago
    I've been saying the same thing for a long time. I love how US car manufacturers bring out the "next year" model half way through the current year. The best example I've ever seen is in Q1 2014 Jeep will be bringing out the 2015 Grand Cherokee. I'm looking forward to mid 2018 when I can buy the 2020 edition :)

kirk21 13y ago

Anyone interested in a meetup in Berlin? http://www.meetup.com/Tesla-Motors-Berlin/ http://www.meetup.com/Tesla-Motors-Berlin/