For FogBugz and Kiln, we try to follow the principle that changes should always be reversible. Clicking "delete" on something just marks it as deleted, for exam

For FogBugz and Kiln, we try to follow the principle that changes should always be reversible. Clicking "delete" on something just marks it as deleted, for example, with a corresponding "undelete" action hidden somewhere administrators can find it. If you want to truly delete something, you have to get in contact with our customer service folks (sometimes to our users' chagrin).