As a Russian-American, I completely agree. Smiling has different semantics in West and in Russia. On the other hand, I don't mind the 'fake' customer service. I

As a Russian-American, I completely agree. Smiling has different semantics in West and in Russia. On the other hand, I don't mind the 'fake' customer service. I don't want people to be sincerely unhappy to do something for me. I appreciate the effort of a waiter putting on a smile at the end of an 8 hour shift, 10 minute before the restaurant closes.