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I've not managed $5MM in ad spend, but its held true for many of the accounts that I have managed. At any rate, I'm only advocating for segmenting your visitors

by qeorge 13y ago

I've not managed $5MM in ad spend, but its held true for many of the accounts that I have managed. At any rate, I'm only advocating for segmenting your visitors by CPC and looking at the results; I'm not saying that what's been true in my experience will be true in yours! Regarding the article you shared: I assume Google is making that judgement based on AdWords' conversion tracking, which does not account for offline behavior, but rather tends to track actions like form submissions and calls. That's an incomplete picture for any business with a sales funnel that includes on an offline component (e.g., speaking to a salesperson on the phone, touring a college campus, or coming in for a test drive). In my experience, customers who click on lower positioned ads might be as likely (or more likely) to fill out the contact form and ask for more info, but they are not as likely to convert into customers. YMMV.

davemel37 13y ago
Most of my experience is with offline conversions, using call tracking data, with a number switching app from mongoose metrics. Google's data has held up to my experience. Did you track the position of the same ad, keyword, adgroup, and landing page across different positions and see a significant difference in conversions? otherwise, there could be several explanations. In my experience, while CTR are higher in higher positions, conversion rates stay steady across positions.
- qeorge 13y ago
  Yes - even with the same ads/ad group/keywords/landing pages, my experience has been that customers who click through from lower positions tend to be price shoppers, and are often less likely to become customers. That said - my data is largely qualitative. My AdWords experience is primarily in selling local services online, and my customers tend to offer premium services (at higher prices) than their local competitors. All of this could be a factor. "otherwise, there could be several explanations." Absolutely, that's our own special kind of hell. :) It could be that customers who see our ads in top spots recognize the brand from other channels, and so they aren't bothering with the other ads, whereas customers clicking on lower positions are meeting us for the first time. Or it could be that our landing pages speak to one type of customer (e.g., one who wants to hire the best, and is less concerned about price) but is leaving another type cold (e.g., those who want quality, but put a premium on value). I'm just saying - don't forget to segment visitors based on their ad positions. :) PS: thanks for the great discussion - its always wonderful to hear another perspective, and re-evaluate assumptions.
  - davemel37 13y ago
    I have this discussion at least 5 times a year with clients. In industries with lots of price comparing, I have clients insist that lower positions produce better leads, cuz they already shopped around... The data just doesn't back this up in my experience. I agree completely that you should measure and optimize around every metric you can, and bid management solutions can often do this for you. I personally have yet to see data that supports the theory that searchers who click on different positions of the page convert at different rates...

by qeorge 13y ago

davemel37 13y ago

Most of my experience is with offline conversions, using call tracking data, with a number switching app from mongoose metrics. Google's data has held up to my experience. Did you track the position of the same ad, keyword, adgroup, and landing page across different positions and see a significant difference in conversions? otherwise, there could be several explanations. In my experience, while CTR are higher in higher positions, conversion rates stay steady across positions.

qeorge 13y ago
Yes - even with the same ads/ad group/keywords/landing pages, my experience has been that customers who click through from lower positions tend to be price shoppers, and are often less likely to become customers. That said - my data is largely qualitative. My AdWords experience is primarily in selling local services online, and my customers tend to offer premium services (at higher prices) than their local competitors. All of this could be a factor. "otherwise, there could be several explanations." Absolutely, that's our own special kind of hell. :) It could be that customers who see our ads in top spots recognize the brand from other channels, and so they aren't bothering with the other ads, whereas customers clicking on lower positions are meeting us for the first time. Or it could be that our landing pages speak to one type of customer (e.g., one who wants to hire the best, and is less concerned about price) but is leaving another type cold (e.g., those who want quality, but put a premium on value). I'm just saying - don't forget to segment visitors based on their ad positions. :) PS: thanks for the great discussion - its always wonderful to hear another perspective, and re-evaluate assumptions.
- davemel37 13y ago
  I have this discussion at least 5 times a year with clients. In industries with lots of price comparing, I have clients insist that lower positions produce better leads, cuz they already shopped around... The data just doesn't back this up in my experience. I agree completely that you should measure and optimize around every metric you can, and bid management solutions can often do this for you. I personally have yet to see data that supports the theory that searchers who click on different positions of the page convert at different rates...