Well, a major part of it is the almost constant flow of interruptions from people who's computers are "broken" (I am "the I.T. guy" [a title that I despise], so

Well, a major part of it is the almost constant flow of interruptions from people who's computers are "broken" (I am "the I.T. guy" [a title that I despise], so every problem from a phone cord with a loose connection to a user that has pressed the insert button on their keyboard and now how a "broken email" gets handled by me). Many of us know the problem of constant interruptions. Fortunately there is a workable, mechnical solution to this problem. 1. Get an office with a door (this may require some social engineering). 2. Buy a solid wooden panel (about 1m² in size), two hinges, two screws and a nylon string. Make sure to buy the heaviest type of wood they have on stock. 3. Glue a piece of paper onto the panel with the answers to the most common questions printed on it. Think of it as your FAQ panel. There's a lot of room on a square meter, so in 8pt type you should be able to fit on there the answers to pretty much every question that ever crops up. 4. Mount the panel directly above the door with the two hinges at the bottom end. Make sure the panel has good travel and can swing into the "straight down" position. Bonus points if it can even swing through the opened door. 5. Flap the panel upwards so that it rests straight to the wall, pointing up to the ceiling. 6. Use the screws and the nylon string to the connect the upper part of the panel with the door knob. So how does this help with the daily support workflow? Whenever someone opens your door for support they will be provided instantly with the solution to their problem. The solution will hit them like a brick, so to say, before they even ask. You still have to get up and swing the panel back into the home position after each case but that's more quickly done than discussing numlock-issues. Moreover you will soon notice a sharp decline in support requests thanks to the improved workflow.