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I have had bad experiences with Hetzner in past, there are many better providers out there I do not understand why people use them and their cheap desktop based

by dcc1 13y ago

I have had bad experiences with Hetzner in past, there are many better providers out there I do not understand why people use them and their cheap desktop based servers and minimal support (even if hardware breaks and you can prove it they drag their legs)

alternize 13y ago
a year ago, a disk in a raid-1 broke at 2am. they responded to the support ticket 1hr later and replaced the disk by 5am - this was on a standard dedicated server without any special support package, which i found pretty amazing.
bb101 13y ago
I've had always had good experiences with Hetzner, a few times even speaking by phone to an English-speaking technician running around the data center. Which providers would you consider better whilst providing similar value?
rodwyer 13y ago
When a HDD died on a server I have there it was replaced in under 1 hour...