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Airlines depend on loyalty, that's why they have significant loyalty programs. Also that is a crazy comparison, an airline is responsible for getting you to yo
by tehwebguy 13y ago
Airlines depend on loyalty, that's why they have significant loyalty programs.
Also that is a crazy comparison, an airline is responsible for getting you to your destination alive and with your bags, it's not acceptable for them to have ineffective customer service. Even if what they offered wasn't so important the fact is you pay money for their services, the deal has to be two sided.
- smoyer 13y agoI agree that it's a crazy comparison ... but I've heard non-technical people say very similar things. I was trying to point out that our perception of our industry's practices may not be the way others perceive us. Other misunderstandings are: "I can't believe they just shut down my favorite application for doing X" - spoken by people without paid accounts. "That company has so much money you think they'd do X" - (most commonly this one is "add my requested but obscure feature) - spoken by someone who doesn't realize that a company can be well-funded but "burning through cash" unprofitable.
- lttlrck 13y agoWell this chap won't be joining their loyalty program now will he?