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1.2 million miles (hey hey lifetime gold!) and I have issues with them all the time. Some are hilarious: the flight attendant that threw the peanut packs

1.2 million miles (hey hey lifetime gold!) and I have issues with them all the time. Some are hilarious: the flight attendant that threw the peanut packs from the galley to everyone in first class on a LAX-LAS seg; not packing enough main course meals so that flagship first class passengers between Japan and the continental US have a choice of meals. others not even close: moving departure times by two hours (forward) and not bothering to call, email or text to inform. closing the door then sitting at the gate for 3 hours so that you can say we departed "on time". Twice. fun and games around rescheduling people on delayed flights: no, it's not acceptable to wait 39 hours for a flight between a major focus city and your home hub because you have mechanical issues with your aircraft.

jrockway 13y ago
There's the good and the bad. I've gotten more free upgrades than I can count, and flying first class domestically is at least affordable. (JFK-SFO is half the cost of Virgin, but with a fully-flat bed, for example.) I also miss flights with frightening regularity, it's never cost me anything but time. The incident I refer above was a ridiculous delay. The 762 they had for my SFO-JFK flight was broken in some way that made the plane flyable, but only fixable in LAX. They didn't tell us this, and loaded us on and taxied us out to the runway. There they told us we would be going to LAX, where there may be a new plane. Two hours later, we're in LAX, and waiting for a new plane. 6 hours after the scheduled arrival time, we're finally in JFK. Just fucking incompetent. Fly the good plane to SFO and board us there. (Incidentally, I flew this route today, and sure enough, mechanical problem! We had to downgrade from a 763 to a 762, which was not appreciated, but at least we didn't have to fly all over the country looking for a better plane. And since I hadn't actually flown first class on a 762 before, it was nice to check it off my list. The seat was fine. Looking forward to the A321 on this route, though.) As for flying to Japan, AA is a lot cheaper than JAL or Cathay. You get what you pay for. (AA is about $3000-$5000, Cathay is always $10,000+. JAL floats between the two extremes.)

jrockway 13y ago

There's the good and the bad. I've gotten more free upgrades than I can count, and flying first class domestically is at least affordable. (JFK-SFO is half the cost of Virgin, but with a fully-flat bed, for example.) I also miss flights with frightening regularity, it's never cost me anything but time. The incident I refer above was a ridiculous delay. The 762 they had for my SFO-JFK flight was broken in some way that made the plane flyable, but only fixable in LAX. They didn't tell us this, and loaded us on and taxied us out to the runway. There they told us we would be going to LAX, where there may be a new plane. Two hours later, we're in LAX, and waiting for a new plane. 6 hours after the scheduled arrival time, we're finally in JFK. Just fucking incompetent. Fly the good plane to SFO and board us there. (Incidentally, I flew this route today, and sure enough, mechanical problem! We had to downgrade from a 763 to a 762, which was not appreciated, but at least we didn't have to fly all over the country looking for a better plane. And since I hadn't actually flown first class on a 762 before, it was nice to check it off my list. The seat was fine. Looking forward to the A321 on this route, though.) As for flying to Japan, AA is a lot cheaper than JAL or Cathay. You get what you pay for. (AA is about $3000-$5000, Cathay is always $10,000+. JAL floats between the two extremes.)